Privacy Policy

This notice explains how Doorfix Locksmiths Redditch handles personal data when you use this website or request locksmith services in Redditch.

What we collect

When you call or contact us we may record your name, phone number, the property address where work is needed, and details of the job. We collect only what we need to attend promptly, confirm you're entitled to request the work, complete the job safely, and meet our legal obligations.

Identity checks

For entry work (lockouts, safe opening) we're required to confirm you have the right to access the property or item. We may ask for photo ID and proof of address or ownership. These checks protect you and are a condition of carrying out the work.

How long we keep information

Job records are kept for as long as needed for guarantees, insurance and accounting purposes, then deleted. We do not sell or share your details for marketing.

Your rights

Under UK GDPR you may request a copy of the information we hold about you, ask us to correct it, or ask us to delete it where we have no continuing obligation to retain it. Call the number on this site to make a request.

Cookies

See our Cookie Policy for details of the limited cookies used on this site.